Privacy Policy
Effective date: 26 August 2026
Azanza Health (“we”, “us”, “our”) operates diagnostic imaging and reporting services, including CT scan, X-ray, ECG and ultrasound examinations. This policy explains what personal information we collect, how we use it, and the choices available to you. It applies to our website (azanzahealth.com), our report management system, and the communication channels we use to deliver diagnostic reports, including WhatsApp and email.
We process personal information in accordance with the Cyber and Data Protection Act [Chapter 12:07] of Zimbabwe and other applicable laws.
Information we collect
Patient information. When you are referred to us for an examination we collect the details needed to perform it and report on it: your name, contact details, referral information, and the diagnostic images and reports produced from your examination.
Referring practitioner information. We keep a directory of the doctors and practitioners who refer patients to us, including their name, WhatsApp number, email address and specialty, so that we can deliver reports to them.
Website information. Our website collects only the technical information ordinarily recorded by web servers (such as pages visited). We do not sell or share this information for advertising.
How we use information
- To perform diagnostic examinations and produce reports.
- To deliver diagnostic reports securely to the referring practitioner, using the channel they have agreed to — WhatsApp message, email, or collection in person.
- To respond to queries from referring practitioners about a report.
- To keep the records we are professionally and legally required to keep, including an audit trail of when reports were sent, delivered and viewed.
We do not sell personal information, and we do not use patient information for marketing.
Report delivery via WhatsApp and email
Where a referring practitioner has provided a WhatsApp number, reports are delivered as documents through the WhatsApp Business Platform, operated by Meta Platforms, Inc. Messages carried over WhatsApp are protected by WhatsApp’s end-to-end encryption in transit and are subject to WhatsApp’s own terms and privacy policy. Where delivery is by email, reports are sent as attachments through a reputable email delivery provider.
Referring practitioners may opt out of WhatsApp or email delivery at any time by contacting us at the address below; we will use an alternative delivery method.
Who we share information with
- The referring practitioner responsible for your care, who receives your diagnostic report.
- Service providers that process information on our behalf to make delivery possible: our secure cloud hosting and storage providers, the WhatsApp Business Platform (Meta), and our email delivery provider. These providers act on our instructions and do not use the information for their own purposes.
- Authorities where disclosure is required by law.
Security
Reports are stored in access-controlled cloud storage and transmitted over encrypted connections. Access to our report management system is restricted to authorised staff with individual accounts, and actions on reports (viewing, dispatching, downloading) are logged.
Retention
We retain diagnostic records for the periods required by applicable health-records law and professional standards, and delivery records (such as dispatch and receipt logs) for as long as needed for accountability. Information that is no longer required is deleted or anonymised.
Your rights
Subject to applicable law, you may ask us to confirm what personal information we hold about you, correct information that is inaccurate, or delete information we are not required to retain. To exercise these rights, contact us using the details below. We will respond within a reasonable period.
Changes to this policy
We may update this policy from time to time. The current version, with its effective date, will always be published on this page.
Contact us
Azanza Health
Number 32 Josiah Tongogara Avenue, Milton Park, Harare, Zimbabwe
Email: admin@azanzahealth.com
Telephone: +263 77 474 8732